Read the terms that you agree to when purchasing a product/service from PineRiver
These Terms and Conditions (hereinafter referred to as “Terms”) govern the relationship between PineRiver (hereinafter referred to as “PineRiver,” “we,” “us,” or “our”) and the customer (hereinafter referred to as “you,” “your,” “the customer,” “consumer,” or “the buyer”) regarding the purchase and use of PineRiver’s products and services. By purchasing from PineRiver, you acknowledge having read, understood, and agreed to be bound by these Terms. You also undertake to stay updated on any changes to these Terms.
Company Name: PineRiver
Website: pineriver.dk
Contact: [email protected]
We use external payment services, including Quickpay, Stripe, and PayPal, to process customer payments. All payments are subject to these providers’ own terms and conditions, as well as applicable legislation.
PineRiver reserves the right to make continuous changes to prices and these Terms. Any price changes will not apply retroactively to already ongoing subscriptions, unless otherwise specifically agreed with the customer. Any changes are usually notified via email or posted on our website.
PineRiver reserves the right to access customer data (including content on servers, VPS, etc.) if we have reasonable suspicion of illegal activities or a breach of these Terms. Customer data will not be accessed without proper cause or disclosed in any unjustified way.
It is the customer’s responsibility to ensure that contact information (including email, address, phone number, and payment details) is always accurate and up to date.
PineRiver cannot be held liable for any content or data that the customer may upload, process, or store on PineRiver’s servers. The customer bears sole responsibility for the legality of the content. Offensive, illegal, or otherwise inappropriate material is the customer’s own responsibility.
The customer is responsible for taking their own backups of data, unless otherwise agreed in writing with PineRiver. PineRiver cannot be held liable for data loss, system failures, break-ins, power outages, or similar issues.
Purchases at PineRiver exclusively involve digital services (e.g., hosting, virtual servers, software licenses). By completing the purchase, the customer accepts that service delivery begins immediately. Therefore, the statutory 14-day right of withdrawal is generally waived, pursuant to consumer protection laws on digital services.
In exceptional cases where PineRiver is responsible for significant downtime or delivery shortcomings, a full or partial refund, or other compensation, may be agreed on an individual basis. If the customer has mistakenly purchased the wrong product, the customer may contact PineRiver’s support to find a suitable solution.
PineRiver provides a few scripts to customers. If the customer installs their own scripts, they must not cause unreasonable server load. In the event of unreasonable load or service disruption, PineRiver reserves the right to suspend the affected service or request the customer to rectify the issue within a specified timeframe.
When purchasing a product, an invoice will be issued and must be paid via Quickpay, Stripe, or PayPal—unless otherwise agreed in writing. Once the invoice is paid, the product setup begins.
The customer may opt to pay monthly, quarterly, semi-annually, or annually, depending on the available subscription types. The listed prices include any fees associated with the chosen payment method, unless otherwise stated.
By purchasing, the customer automatically subscribes to a service that renews at the end of each period.
The invoice for the next period is sent 10 days before the product expires. A reminder about the upcoming renewal is sent 7 days before the expiration date.
If the customer is enrolled in automatic payment via credit card (Quickpay/Stripe), payment is attempted 5 days before the due date to avoid payment issues. For automatic payments through PayPal, the charge occurs on the same day as the due date or in accordance with PayPal’s current procedures.
If the invoice is not paid on time, the customer will receive daily email reminders for up to 3 days after the expiration date. If payment is still not made, the product is automatically deleted 7 days after the expiration date. Deleted products cannot be restored.
The customer may terminate their product by canceling the automatic payment via PayPal, Stripe, or by contacting PineRiver support in writing (e.g., via email). Upon termination through support, we may ask clarifying questions before finalizing the termination.
The customer must terminate at least 5 days before the expiration date (12:00) to avoid automatic renewal. If termination occurs later than 5 days before the due date, PineRiver may charge a subscription fee for the next period (typically one month).
If the customer initiates a chargeback, PineRiver reserves the right to immediately suspend the product while the case is under review. The rental period and payment obligations continue during the review period unless otherwise agreed. PineRiver reserves the right to contact the customer by phone or in writing using the information provided on the account.
PineRiver does not disclose customer information to third parties unless required by law or explicitly authorized by the customer. All data is treated confidentially in accordance with applicable data protection legislation (GDPR).
The customer may at any time request information regarding which personal data PineRiver is processing about them. Such a request for access should be sent in writing to our support.
The customer is responsible for maintaining the security of their account. PineRiver recommends using a complex password (including uppercase/lowercase letters, numbers, and special characters) and not reusing passwords from other services.
If these Terms are violated, PineRiver will generally issue a warning via email. In the event of repeated or severe violations, PineRiver reserves the right to immediately close or delete the customer’s account and/or product without further notice.
PineRiver cannot be held liable for direct or indirect losses, including data loss, operational losses, loss of profit, or similar, unless otherwise required by non-waivable legislation. Customers should always make their own backups of all critical data.
By ordering a product from PineRiver, automatic subscription payment is usually activated via the chosen payment method (Quickpay/Stripe/PayPal). The customer is responsible for ensuring valid coverage and correct card/account details at all times.
Should the customer wish to cancel the automatic subscription payment, they must do so in writing to the support team, or by canceling the agreement directly in PayPal/Stripe, if that option is available.
PineRiver provides support via email and/or a ticket system, as far as capacity and expertise allow. We reserve the right to refuse support if the request is not related to the product, is unreasonably time-consuming, or if there is an abuse of support. In particularly busy periods, response times may be longer than normal.
By purchasing hosting for a game server(s), the customer automatically agrees to the applicable EULA (End-User License Agreement) and any rules from third-party developers (e.g., Minecraft’s EULA). PineRiver accepts the necessary EULAs on behalf of the customer during setup, but it is still the customer’s responsibility to comply with them.
All game servers at PineRiver have a set maximum storage space (e.g., 20 GB), unless otherwise agreed in writing. For Minecraft servers, the following also applies: 4 GB of storage per 1 GB of RAM (4096 MB per 1 GB RAM). In cases of overuse, PineRiver reserves the right to suspend the product until the customer either reduces usage or purchases additional capacity.
If a server uses an unreasonable amount of CPU, RAM, or network resources to the detriment of other customers on the same machine, PineRiver may suspend or limit the affected server. The customer will typically be given 4 days to reduce usage or upgrade the service before further sanctions are implemented.
PineRiver offers Linux-based VPS solutions at no extra cost. For Windows Server solutions, the customer may either rent a license through PineRiver or use a valid license of their own.
It is the customer’s responsibility to ensure that Windows licenses are valid at all times. If a VPS is operated without a valid license, PineRiver may require the installation of a valid license or suspend the service until this is resolved.
If you have any questions regarding the Terms or wish to file a complaint, you may contact us via email at [email protected]. We strive to respond within a reasonable time.
These Terms are governed by Danish law. Any dispute arising in connection with these Terms shall be settled by the Danish courts with the District Court in PineRiver’s jurisdiction as the agreed venue, unless otherwise required by non-waivable legislation.
These Terms are effective from the date they are published on PineRiver’s website and replace any prior versions.
PineRiver reserves the right to continuously update the Terms. Any changes will be notified via email or published on our website. By continuing to use PineRiver’s services after a change, you are deemed to accept the updated Terms.
PineRiver reserves the right for any typographical, spelling, or other unintentional errors in the Terms. If you discover any error, you are welcome to contact us so we can correct it as quickly as possible.
By purchasing and using PineRiver’s products or services, you agree to the entirety of the above Terms and Conditions.
These Terms and Conditions were last updated on 02/01/2025.
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